Approval of a Joint Electricity and Gas Complaints Resolution Scheme

Author: Bas Walker

The Electricity Commission and Gas Industry Co invited submissions on the consultation paper 'Approval of a Joint Electricity and Gas Complaints Resolution Scheme'. The Electricity Commission and Gas Industry Co have agreed to act jointly in the consultation and proposed approval of a complaints resolution scheme and the requirements of that scheme.The reason for this is that a single dual-fuel scheme provides benefits such as ease of access, consistency of outcomes and efficiencies of operation.

The consultation paper can be downloaded from either the Electricity Commission or the Gas Industry Co websites.

The Gas Industry Co link can be accessed by clicking here.

Submissions closed: 8 May 2008

Submissions received:

 In order to foster an informed and transparent process, the Electricity Commission and Gas Industry Co made submissions available to the public on their websites. Submitters should note that the contents of submissions on this paper, whether provided directly or indirectly via Gas Industry Co, were received by the Electricity Commission, and is among the information the Commission holds that is subject to public release under the Official Information Act 1982 (OIA). Details on the consultation process and making submissions are set out in the consultation paper. Submissions can be viewed at: http://www.electricitycommission.govt.nz/submissions/retail/consumer-complaints.